As part of giving our customers the best experience possible, it is our intent to repair under warranty, without any charge, any failure occurring during the warranty period resulting from defects in material or workmanship. This includes replacing service supplies, such as oils, coolant, and refrigerant, etc. when needed.
As per your Warranty Coverage, please note the distinction between ‘defects’ and ‘damage’. Any problem in your Cadillac caused due to manufacturing errors are deemed as ‘defects’. However, issues as a result of collision, misuse, or lack of maintenance after the vehicle has been delivered to you is considered ‘damage’ and isn’t covered under Warranty Coverage.
Maintenance Services are excluded from Warranty Coverage as it needs to be followed in accordance with your Maintenance Schedule Plan.