CADILLAC ROADSIDE ASSISTANCE

This section explains all the benefits you are entitled to through GM's Roadside Assistance Plan, which is valid during the warranty period of your vehicle. This plan is designed to help you have immediate access to minor repairs or towing for emergency situations.

• If you get a flat tire
• If your vehicle is stuck in the sand
• If you run out of fuel
• If you have a dead battery
• If you have a mechanical failure
• If you have an accident

(Conditions apply)

In the event of an emergency, whether it be mechanical failure or accident, follow these simple guidelines

• Stay as calm as possible.
• Call GM Roadside Assistance immediately.
• If young children are in the car, ensure that they are comfortable and reassured, and please don't leave them alone if you have to go off to call for assistance.
• Have your Vehicle Identification Number available. On all models, this number is visible through the bottom of the windshield, on the driver’s side, from the vehicle's exterior. You may also find this number on your registration card and on your warranty booklet.
• In order to help us reach you as quickly as possible, try and be as specific as you can about your whereabouts.
• If you want us to call family or colleagues, we'll make all the necessary calls.

• Towing to your selling dealer (distance permitting) or the nearest GM dealer will be covered up to a limit of U.S. $150. If you choose a GM service center that is further away than the one closest to the site of breakdown, and towing exceeds the U.S. $150 limit, then we will ask that you pay the extra cost of service.
• Extraction from sand is limited to the U.S. $150. Your GM Roadside Assistance advisor will inform you of the limit during your call.
• Flat Tires/Leaking Tires will be removed and replaced with your spare, free of charge. The cost incurred for the repair of all damaged tires is the responsibility of the vehicle owner.
• Emergency Fuel Service will provide enough fuel to get you to the nearest fuel station (maximum 3 gallons).
• If the breakdown occurs outside your country of residence, hotel expenses will be paid for the vehicle owner at a rate up to U.S. $120 per day, for a maximum of three days. This applies if the breakdown cannot be repaired on the same day, as determined by the GM service center.
• If the breakdown occurs outside your country of residence, GM Roadside Assistance will cover the cost of economy class air tickets for you and a limited number of passengers to return back to your usual place of residence. This applies if repair time exceeds 48 hours following breakdown as determined by the GM service center.
• Travel Expenses to Retrieve Vehicle After Repair. The cost of economy air tickets and taxis are covered on an approved GM Roadside Assistance basis. Hotels, meals and telephone calls incurred while retrieving your vehicle, are not included in GM Roadside Assistance coverage.
• Transmission of Urgent Messages. In order to inform family and colleagues of your situation, GM Roadside Assistance will make all necessary calls on your behalf, free of charge.
• Limit: GM reserves the right to limit assistance to an owner or driver for any service when, in GM's judgement, the claim becomes excessive in frequency, cost or type of occurrence.

Vehicle means as designated in the policy, provided that:

1. The vehicle is not used for public transport of persons or merchandise for hire with or without driver.
2. Does not exceed 3,500 kilograms in weight.
   

Includes electrical failure, mechanical failure, flat tire not caused by accident, running out of fuel, being immobilized in the sand

Road traffic accident or loss, damage or destruction by fire or theft, causing the vehicle to be immobilized.