warranty repairs

A RELATIONSHIP THAT DRIVES US FORWARD

At Cadillac, it is in our ethos to bring you a seamless experience. With our warranty, we provide our Cadillac owners with a sense of security and peace of mind. Our reliability and quality of service is what we pride ourselves in and give our customers an unmatched experience, throughout the ownership tenure.

YOUR WARRANTY EXPLAINED

  • Your Warranty Coverage includes repairs to correct any malfunctions occurring due to defects in material or workmanship during the warranty period and new or remanufactured parts will be used.
  • The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage.
  • The warranty coverage on model year 2020 Cadillac vehicles is 4 years/100 000 km1
  • To ensure safe operation of your vehicle, every Cadillac is meticulously tested at the manufacturing facility as well as Dealer facility before it can be handed over to you. This is why it is normal to have the odometer of your vehicle reflecting a few kilometers (mileage) when it is delivered to you. The effective vehicle warranty limit (in Kilometers) will be extended in line with this mileage.
  • If you require warranty repairs to be made on your vehicle, head to your Authorized Cadillac Dealer within the warranty period to make your requests and allow a reasonable time for your dealer to make the necessary repairs or adjustments.
  • Your warranty repairs and adjustments, be it parts and/or labor, will be made at no charge.
  • This warranty is for registered Cadillac vehicles, and is normally operated within the Middle East region, provided that the Vehicle is sold by an Authorized Middle East Cadillac dealer.

Middle East Region (for the purpose of GM Warranty Coverage): All member countries of the GCC, Lebanon, Jordan, Yemen and Iraq.

THINGS TO KNOW ABOUT YOUR CADILLAC WARRANTY

GENERAL FACTS

As part of giving our customers the best experience possible, it is our intent to repair under warranty, without any charge, any failure occurring during the warranty period resulting from defects in material or workmanship. This includes replacing service supplies, such as oils, coolant, and refrigerant, etc. when needed. 

As per your Warranty Coverage, please note the distinction between ‘defects’ and ‘damage’. Any problem in your Cadillac caused due to manufacturing errors are deemed as ‘defects’. However, issues as a result of collision, misuse, or lack of maintenance after the vehicle has been delivered to you is considered ‘damage’ and isn’t covered under Warranty Coverage. 

Maintenance Services are excluded from Warranty Coverage as it needs to be followed in accordance with your Maintenance Schedule Plan. 

ADJUSTMENTS

ADJUSTMENTS


The term ‘adjustments’ in Warranty Coverage refers to minor repairs and is not usually associated with the replacement of parts. Any adjustment (necessary to correct a manufacturing defect) is covered during the warranty period.

MAINTENANCE AND REPAIRS

MAINTENANCE AND REPAIRS


Your Cadillac deserves the best treatment. This is why, all maintenance and repairs must be performed by a qualified Cadillac Authorized Dealer. When you head to your Cadillac Authorized Dealer to avail of the benefits of Free Maintenance or Warranty Coverage, please make sure you have all your documentation in place, including receipts of your scheduled maintenance. If in any case you wish to sell your vehicle, these receipts will need to be transferred to each subsequent owner. Cadillac Authorized Dealers reserve the right to deny Warranty Coverage or Free Maintenance if the vehicle hasn’t been maintained properly.

SHEET METAL, PAINT, AND OTHER APPEARANCE ITEMS

It is normal for defects or damage to occur to sheet metal, paint, trims, or other appearance items during the assembly of your vehicle at the factory. In most cases, factory defects and damage are detected and corrected at the factory during the inspection phase. In addition, your Authorized Cadillac Dealer is obligated to inspect each vehicle and repair any uncorrected defects that may have been caused in transit before it has been delivered to you.In any case you find a defect, please contact your Cadillac Authorized Dealer at the earliest for it to be covered by Warranty Coverage, as normal deterioration due to use and exposure is not covered.

Surface rusts are not covered under warranty. In order to help protect your vehicle against corrosion, it is important that you maintain your vehicle regularly with the following suggestions:
 

  • Wash regularly with cold, clean water and a mild vehicle wash soap.
  • If insects, tar or other similar deposits have accumulated on your vehicle, wash it as soon as possible.

WHAT IS NOT COVERED IN YOUR WARRANTY

  • The provisions of this warranty shall not apply to service and maintenance parts. See service and maintenance parts listed in the scheduled maintenance section of the Cadillac Warranty, Service and Maintenance booklet.
  • Failure due to lack of proper scheduled maintenance or absence of scheduled maintenance documentation.
  • Tires are only warranted by the tire manufacturer.
  • Damages caused by accidents or misuse of the vehicle.
  • Damages caused due to use of any non-Cadillac parts or modifications not approved by Cadillac.
  • Damages caused due to poor fuel quality, water contamination.
  • Damage caused by natural calamities.
  • Exterior items which are bound to deterioration due to usage, aging, exposure, usage of chemical cleansing agents.
  • Normal noise, vibration, wear, tear, discoloration, fading, deformation or blur.
  • This warranty does not cover any economic loss.
WARRANTY SERVICE

Maintenance services are excluded from the warranty as your vehicle needs to be maintained in accordance with your maintenance schedule.

WARRANTY REPAIR RECORD

For your records, the servicing dealer may provide a copy of the warranty repair record.

AFTER WARRANTY REPAIRS

If you have a problem with your vehicle after Warranty Coverage has expired, we urge you to continue to return to your Authorized Cadillac dealer for routine maintenance, problem diagnosis, and repairs as they know your vehicle best, and are most interested in your continued satisfaction.

TOURING OWNER SERVICE — FOREIGN COUNTRIES


If you are touring a foreign country other than the Middle East and your Cadillac needs repairs, please head to an Authorized Cadillac Dealer that handles your Cadillac make. If you’re looking for a reimbursement, upon your return home, please provide your primary dealer with a statement of circumstances, the original repair order, and any ‘paid’ receipts indicating the work performed and parts replaced.

Please note: Repairs made necessary by the use of improper or contaminated fuels are not covered under the warranty. See the owner’s manual for additional information on fuel requirements when operating in foreign countries.

TOURING OWNER SERVICE — FOREIGN COUNTRIES


If you are touring a foreign country other than the Middle East and your Cadillac needs repairs, please head to an Authorized Cadillac Dealer that handles your Cadillac make. If you’re looking for a reimbursement, upon your return home, please provide your primary dealer with a statement of circumstances, the original repair order, and any ‘paid’ receipts indicating the work performed and parts replaced.

Please note: Repairs made necessary by the use of improper or contaminated fuels are not covered under the warranty. See the owner’s manual for additional information on fuel requirements when operating in foreign countries.

An experience beyond expectations


Your Cadillac is built to exceptional standards and deserves comprehensive protection. This is why your Cadillac is backed with an impressive suite of valuable owner benefits. Choose from Premium Care and Premium Care Plus and get the peace of mind you deserve.

PREMIUM CARE

Warranty Coverage

4 years/100,000 Km§

PREMIUM CARE PLUS

Warranty Coverage

5 years/100,000 Km§

An experience beyond expectations


Your Cadillac is built to exceptional standards and deserves comprehensive protection. This is why your Cadillac is backed with an impressive suite of valuable owner benefits. Choose from Premium Care and Premium Care Plus and get the peace of mind you deserve.

PREMIUM CARE

Warranty Coverage

4 years/100,000 Km§

PREMIUM CARE PLUS

Warranty Coverage

5 years/100,000 Km§

LEARN MORE
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  • Other Maintenance items and service operations (not covered under the Cadillac Free Maintenance items) might be recommended for replacement or servicing by your dealer based on requirement – charges apply.

  • Prices shown here are for the base trims respectively without any dealer added packages, offers, equipment or accessories.

  • Cadillac CUE® functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone. Some devices require USB connectivity.

  • Safety features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Read the Owner’s Manual for more important safety information.

  • Prices shown here are for the base trims respectively without any dealer added packages, offers, equipment or accessories. All prices are inclusive of Value Added Tax ("VAT") per local regulations.

  • The system wirelessly charges one PMA- or Qi -compatible mobile device. Requires compatible smartphone and data plan rates apply. To check for phone or other device compatibility, see my.cadillac.com.

  • Vehicle user interface is a product of Apple and Apple’s terms and privacy statements apply. Requires compatible smartphone and data plan rates apply.

     

  • Vehicle user interface is a product Google and Google terms and privacy statements apply. Requires compatible smartphone and data plan rates apply.

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